Ecommerce business owners have a lot on their plate. With common problems to deal with ranging from inventory management, shipping logistics, marketing and customer service to typical overhead, there’s one issue online businesses as a whole can’t seem to solve – chargebacks. According to a report from National Retail Federation, chargebacks and customer disputes cost retailers $428 billion in returned merchandise in 2020. That translates to about 10.6% of the total U.S. retail sales for the year and a huge pain for a business to rectify.
