Boost Reputation and Reduce Chargebacks
- Negative reviews damage brand reputation, deter potential customers, and affect search engine rankings.
- Chargebacks cost your business money because credit card companies always side with the shopper.
- Most merchants’ chargebacks and negative reviews start with lost, damaged or stolen packages.
Norton Shopping Guarantee can prevent that.
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Trusted Brands That Use Norton Shopping Guarantee
Keep Customers Coming Back
in repeat buyers
in conversion rates
in chargebacks
Enhance Your Customer Experience
With these four benefits with their purchase, your shoppers will enjoy
a better shopping experience, resulting in fewer negative reviews and better customer satisfaction.
$1,000 Purchase
Guarantee
If your shoppers don’t receive the product or service they purchased in accordance with your terms and conditions, our support team will help them resolve the issue or cover a refund up to $1,000 if necessary.
$100 Lowest
Price Guarantee
No one likes finding out they paid more for something than they had to. If your shoppers purchase your product and the price drops within 30 days, we’ll reimburse them the difference up to $100 – no questions asked.
$5,000 Package
Protection by EasyPost
Package Protection covers loss, damage, and theft for every carrier and service level, which results in higher customer ratings and fewer chargebacks. Customers cover the cost, so you don’t pay a thing.
$10,000 Identity Theft Protection
In the event your customer’s identity is stolen, during the 30 days of coverage, we provide access to identity recovery services and reimburse expenses up to $10,000 for costs like attorney fees, removing criminal judgements, and disputing credit reports.
Experts in Ecommerce Trust for Over 15 Years
3.3M
Purchases protected monthly
21.4B
Annual trustmark views
$30.4B
Guaranteed retail sales
Protect Your Business
From Negative Reviews and Chargebacks
Even when everything goes right and your product is delivered safely, some things are out of your control. Like porch pirates. Our trust-building measures alleviate the impact of negative reviews and chargebacks by giving your customers the support they need before they initiate a chargeback or leave a bad review.
With the Norton Shopping Guarantee offering, you can create an environment of trust and confidence that will lead to happier customers and increased sales.
Empower Your Customers With Trust in Your Brand
Educate your customers about the benefits of your trust-building measures. Providing clear trustmarks throughout your shoppers’ journey will improve the customer experience by showing them right from the start that their purchases are protected by a name known for trust and security.
Gather Insights Into
Buyer Behavior
Manage all guarantees issued, feedback from buyers and store information in a single, intuitive dashboard.
Available on WooCommerce and Shopify
Install in Minutes
