Norton Shopping Guarantee BigCommerce Getting Started

BigCommerce: Getting Started Guide

For BigCommerce stores to capitalize on the amazing capabilities of Norton Shopping Guarantee, we have partnered with WeSupply, who is an expert in BigCommerce App integration. Through the WeSupply app, merchants can now provide a shopping guarantee that can increase sales and offer added protection for customers, including Package Protection by EasyPost for insurance against lost, stolen, or damaged shipments. Here's a step-by-step guide to installing the WeSupply App and enabling Norton Shopping Guarantee for your BigCommerce store.

WeSupply App Configuration

Download and install the BigCommerce module from WeSupply
Once the app is installed, a WeSupply account will automatically be created for you.
- Click on Apps >> My apps >> Order Tracking and Returns by WeSupply
- The WeSupply app may walk you through a welcome wizard. Click next through the steps.
- Once you arrive on the last step for “Insert tracking page” – you can skip this step and simply click “I’ve done this“
Finally, we will enable Norton Shopping Guarantee
- Go to Settings >> Integrations >> App Integrations >> Norton Shopping Guarantee
- Enable Norton Shopping Guarantee, provide your store number, and click save.
- Note: Norton Shopping Guarantee will provide you with a store number for this step

Please note: Norton Shopping Guarantee with Package Protection does not require a subscription charge and this service is free of charge for merchants. If you’d like to use the Returns or Tracking features from WeSupply, they do offer a 14-day free trial, but this is not required to utilize Norton Shopping Guarantee with Package Protection.

Setting up your NSG Account

You’ll receive an email in your inbox to retrieve your temporary password to the Norton Shopping Guarantee Portal. Choose a new password to secure your account, and click Save.
Review and edit your business address and phone number and click Next.
Enter your billing information.
Remember: When shoppers add Norton Shopping Guarantee with Package Protection to their cart, they will pay for the coverage as part of their order.
You collect the service fee from each shopper as part of the normal checkout payment process, just like any other items you have for sale.
On a monthly basis, we will send you an invoice to report the fees that you have accumulated, and will charge that balance to your credit card
We will also configure the system for your store, and contact you to finalize the setup.
After we successfully review and configure your store, that’s it! Norton Shopping Guarantee with Package Protection is enabled on your store!

If you run into any issues along the way please contact support at CustomerSupport@NortonShoppingGuarantee.com