Start a claim

Look for the Norton Shopping Guarantee trustmarks for added protection on each purchase you make.

Confident shopper
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Confident shopper

Create an Account

Create a free Norton Shopping Guarantee account to access your benefits.



Login to your Norton Shopping Guarantee shopper dashboard. Your eligible purchases will be displayed on the homepage of your dashboard.

Start a Claim

Select the applicable claim; purchase guarantee, price claim, and/or identity theft protection for the eligible purchase.

How to start a Norton Shopping Guarantee Claim

After purchasing from a Norton Shopping Guarantee partner, you should receive an email with your guarantee number and purchase date. Your guarantees are good for 30 days after the purchase date and automatically expire, there is no subscription to cancel.

With each purchase you receive identity theft protection, a purchase guarantee, and lowest price guarantee. If you need to file a claim to receive on of these services, simply initiate your claim within the 30 day window by following these simple steps.


more help?

If you still have questions, please email our support team.