Have Questions? we have answers.
Add Norton Shipping Guarantee with Package Protection to your cart during checkout to enable our full suite of benefits including Package Protection by EasyPost, Identity Theft Protection, a Purchase Guarantee, and Low Price Guarantee.
Have Questions? we have answers.
Look for the Norton Shopping Guarantee trustmarks for added protection on each purchase you make.
Norton Shopping Guarantee with Package Protection by EasyPost is a shopping guarantee offered by online merchants so you can shop confidently with all around protection from purchase to delivery. The Norton Shopping Guarantee trustmarks on an online store means the merchant’s identity, financial stability, and ability to honor their sales terms and conditions have been inspected and verified.
When you add Norton Shopping Guarantee with Package Protection to your order during checkout, you can rest easy knowing your order is insured for any loss, damage or theft, and you’ll also receive complimentary identity theft protection, purchase guarantee and lowest price guarantee for 30 days after the purchase date.
The following benefits are included:
$10,000 Identity Theft Protection
If your identity is stolen anywhere, we will provide access to identity recovery services and reimburse expenses up to $10,000 for costs like attorney fees, removing criminal judgments, and disputing credit reports.
$1,000 Purchase Guarantee
If you do not receive the products or services ordered in accordance with the store’s terms of service, we’ll help to resolve the problem or issue a refund up to $1,000.
$100 Lowest Price Guarantee
If the price of the products you purchase goes down within 30 days of purchase, Norton Shopping Guarantee will reimburse you the difference, up to $100.
If your order(s) arrive damaged or are lost/stolen, our insurance policy covers any carrier (including FedEx when you have an account with them) and any service level for both domestic and international shipping.
Simply submit a claim and our support team will respond to you within 24 hours. Refer to the merchant’s website by clicking on the Norton Shopping Guarantee trustmark or check your guarantee confirmation email to verify your benefit details and availability.
Accessing Norton Shopping Guarantee with Package Protection is simple:
- Add Package Protection to your order in your shopping cart.
- Receive a confirmation email with details about your benefits.
- If an issue with your package arises, set up a free account and start a claim.
Receive the compensation you’re entitled to within two weeks of the claim being resolved.
The guarantee automatically expires thirty (30) days from the date of purchase. All benefit claims must be made within thirty (30) days of the date of purchase in order to keep the benefits, even if all the terms of sale are not yet fulfilled. Once a valid benefit claim is made, coverage applies until the claim is resolved. Insurance claims for loss must be made after 30 and before 60 days of when the label was created.
Yes, the Norton Shopping Guarantee applies to all buyers regardless of where they are located in the world. However, please note that the identity theft protection benefits vary for US residents and non-US residents. See the Terms and Conditions for details.
For sites displaying a Norton Shopping Guarantee trustmark, simply click on the trustmark to verify. If you believe that you’ve encountered a merchant inappropriately representing themselves as a Norton Shopping Guarantee endorsed merchant, please report it to our fraud department at fraud@NortonShoppingGuarantee.com.
Visit our start a claim page to learn more about Norton Shopping Guarantee claims.
We’re committed to giving you a reliable avenue for getting your issue resolved in a fair and impartial manner.
In the rare instance that you have a problem with a guaranteed purchase, we recommend that you first contact the merchant directly to attempt to resolve the matter. Typically, you and the merchant can quickly resolve issues on your own without our intervention. If you and the merchant are unable to reach resolution, you can start a claim.
Once a Purchase Guarantee claim is filed, we provide free problem resolution services through which you and the merchant can “talk” to each other using a moderated online communication area. If the problem cannot be resolved, our problem resolution specialist will assist in finding a solution. For problems where a mutually satisfactory resolution cannot be found, or upon the request of either party, we will refer the matter to our claim services for a final coverage ruling.
We will only become directly involved in a purchase claim when either a merchant or you request our assistance.
Purchase Guarantee: Claims are often resolved within two weeks, but can be faster.
Lowest Price Guarantee: Processing typically takes 5 to 10 business days.
Identity Theft Protection: We’ll put you in contact with an identity restoration service who can get started on your claim, often within 1 business day.
Package Protection: Claims forms from damage or loss only take 15 minutes to fill out, and once the issue is resolved, you’ll typically receive payment within 10 days.
If you still have questions, please email our support team.
You can call our support team
M-F 9:30am – 6:30pm (Eastern)